This is the age of the customer. Competition is fierce and it’s getting harder and harder to attract customers’ attention and make the sales. It comes with no surprise that marketing spending on customer experience technology is on the rise, and that more and more organizations understand the high value of delivering exceptional experiences to their customers. Here are ten must-know stats and insights to get you thinking about your current and future customer experience strategy:
Customer demands are high and competition is fierce. Get focused and plan your marketing strategy and business plan to deliver customers exceptional, personalized experiences. If you want to provide a strategic advantage to your organization, I encourage you to explore our real-time, omnichannel personalization solution – request a personalized demo.