Customer Success

Recapping the all-star pitches from our first-ever Customer Success hackathon

During our inaugural Customer Success-led hackathon, teams spanning the globe pitched their best ideas for online-to-offline strategies for personalization success.

Leah Retta

Unpacking the ins and outs of customer-client relationships with Sandro Lubas

In this edition of our Employee Spotlight series, get to know Sandro, a Team Lead of the US Customer Success team, and learn about his passion for helping enterprise brands scale their businesses.

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Driving Big Results with Personalization

+13.5% increase in grocery subscriptions
+8% uplift in AOV
14% uplift in click rate with Experience Email
Incremental average check size
Multi-million revenue driver
Uplifts in cart value and revenue
89% increase in purchases
25% increase in enrollments
Increased ROI from Email
40% increase in RPM