Director, Sales Operations

The Director, Sales Operations will be responsible for aligning our day-to-day operational processes that provide visibility into goals, progress, attainment of key revenue and sales objectives. The Director of Sales Operations will drive revenue acceleration by creating, executing, and enforcing processes across our revenue-generating teams (Marketing, Sales, Account Management, and Customer Success). You will manage several systems across the sales tech stack including all areas of Salesforce and Salesloft to ensure integrations are seamless and critical data is complete, accurate, and up to date, with a focus on removing obstacles to accelerate our sales cycles.  

This person will act as the de facto Chief of Staff to our sales leadership team, in helping them achieve their revenue goals. 

The Task at Hand

• Integrate data from disparate systems in order to report effectively on sales performance across various geographics, product lines & sales reps. 
• Database and platform management including administration, process changes, and troubleshooting of the marketing tech stack, ensuring teams have the needed capabilities and can access accurate data to manage marketing campaigns and initiatives
• Manage key RevOps projects in partnership with the marketing team throughout the entire project lifecycle, from project setup, ongoing maintenance, and project close out. Ensure accuracy of various project related data elements, including those that affect existing RevOps processes.
• Performance management and reporting of core Go-To-Market KPIs. Provide ad hoc analysis and/or partner with the Data and Analytics team to ensure the pipeline is accurately reported.
• Responsible for our GDPR, CASL, and CCPA compliance and our ability to engage accounts in countries and states covered by each. 
• Proactively evaluate analytics to further accelerate revenue
• Advise on new business growth strategy, existing customer base expansion, sales incentives, and segmentation
• Support weekly, monthly, and quarterly reporting and forecasting for the sales organization
• Deliver insightful reports and dashboards to the executive team and individual contributors around KPIs for win rates, ARR, in-year revenue, renewals/upsells, forecast accuracy, pipeline velocity, and sales cycle time
• Ongoing analysis to improve the understanding of the business, our customers, customer personas, and sales cycles to increase revenue and improve sales efficiency
• Ability to organize annual sales kick off & quarterly trainings to the sales team

*Salary range: Base $130-150K*

What You’ll Bring

• 5-7 years experience in revenue/sales operations across diverse sales organizations
• Ability to work in a fast-paced enterprise SaaS sales environment. 
• Ability to work with global teams. 
• Ability to work with key senior stakeholders in the company. 
• Clear communication skills - both written & verbal. 
• Expertise with CRM (Salesforce) and Tableau (BI). Knowledge of other BI tools like Clari and Marketing automation is a plus.