Customer Success Engineer - Berlin

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Who we are

Dynamic Yield’s personalization technology stack helps marketers increase revenue by automatically personalizing each customer interaction across the web, mobile web, mobile apps and email. The company’s advanced customer segmentation engine uses machine learning to build actionable customer segments in real time, enabling marketers to take instant action via personalization, recommendations, automatic optimization & real-time messaging - in a single platform.

Why work here

These are the perks and the benefits which await you when you join our team.

Free Food
Fueled minds start with square meals. Our offices provide healthy snack options to keep you productive throughout the day.

Team Activities
We keep the team spirit going at all times, with numerous events and activities happening in the office, but also outside of the office.

Flexible Vacations
We’re not here to police your “me time.” Take the right balance of personal days off so you can always be fully on.

Well Established
This isn’t some little startup anymore. We’ve spent the last six years building a company that you can feel secure about. And as one of the fastest growing tech companies, we want you to help us grow, too.

About Our Customer Success Engineer

Dynamic Yield is on the lookout for a “dynamic” Customer Success Engineer - someone who puts the extra mile into smile. The major objective of this role is to maintain the highest levels of satisfaction for our valued customers. By focusing on project delivery, implementation consulting, customer assistance and post-implementation support, this role is critical in ensuring our customers get the most out of Dynamic Yield products.

A successful Customer Success Engineer works with customers to assess their requirements for personalization and optimization. They develop and deliver customers with unique implementations through the on-boarding and adoption phases until deployment and transfer necessary knowledge for customer success. This is a role for lovers of technical knowledge, lovers of developing projects from phase to phase, and for those who get satisfaction from making customers radiate with joy.

The Task-at-Hand:

  • Create implementation plans for new and existing clients
  • Report on project delivery
  • Align with the Sales and Presales teams, supporting these teams through out the sales cycle if needed
  • Design data exchange (import/export) solutions
  • Clarify technical and business design of the end-to-end implementation

Optimal Skills for Success:

  • Degree in Computer Science or a related discipline
  • At least 2 years of development experience in JavaScript with modern frameworks such as Angular, NodeJS and React 
  • Excellent knowledge of front-end technologies including HTML and CSS across different platforms
  • At least 2 years of industry experience in a professional services/ software development of an enterprise software company or consultancy (Self-taught hackers are also welcome)
  • Knowledge of e-commerce functions is a plus
  • Comfortable responding to the varying demands of working for a dynamic, international company
  • You are a self-motivated individual with well-developed interpersonal & communication skills and a strong desire to succeed

JOB ID

1330772

LOCATION

Berlin

Department

Customer Success

JOIN OUR TEAM

For general job inquiries
drop us a line at:
jobs@dynamicyield.com

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Customer Success Engineer - Berlin - Berlin - 1330772

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