Who we are

Dynamic Yield’s personalization technology stack helps marketers increase revenue by automatically personalizing each customer interaction across the web, mobile web, mobile apps and email. The company’s advanced customer segmentation engine uses machine learning to build actionable customer segments in real time, enabling marketers to take instant action via personalization, recommendations, automatic optimization & real-time messaging - in a single platform.

Why work here

These are the perks and the benefits which await you when you join our team.

Free Food
Fueled minds start with square meals. Our offices provide healthy snack options to keep you productive throughout the day.

Team Activities
We keep the team spirit going at all times, with numerous events and activities happening in the office, but also outside of the office.

Flexible Vacations
We’re not here to police your “me time.” Take the right balance of personal days off so you can always be fully on.

Well Established
This isn’t some little startup anymore. We’ve spent the last six years building a company that you can feel secure about. And as one of the fastest growing tech companies, we want you to help us grow, too.

 

About Our Technical Support Engineer

We are looking for a Technical Support Engineer to join our team and lead our customer support activities. The main goal is to manage all technical issues raised by customers and internal stakeholders and to research and resolve issues with the help of the development team.

The Task-at-Hand:

  • Work with our Enterprise customers to resolve complex technical issues and maintain high customer satisfaction
  • Provide technical support with SLA while ensuring that customer satisfaction goal is achieved
  • Take ownership of technical issues and work with our Tier 2 team to resolve more advanced issues when necessary
  • Conduct screen share session with our top Enterprise brands in the region
  • Lead/participate in the Support organization’s internal projects

Optimal Skills for Success:

  • 2-4 years of experience in a similar role in a SaaS or web company
  • Application support hands-on experience (not IT / not helpdesk support)
  • Excellent verbal and written communication skills in English
  • Browser Dev Tools Troubleshooting - Big Advantage
  • HTML / CSS / JavaScript knowledge
  • Familiarity with API/SDK
  • Troubleshooting skills with strong hands-on experience
  • Strong time management capabilities and the ability to prioritize

JOB ID

1563630

LOCATION

Tel Aviv

Department

Customer Success

JOIN OUR TEAM

For general job inquiries
drop us a line at:
jobs@dynamicyield.com

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Technical Support Engineer - Tel Aviv - 1563630

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