Level 2 Technical Support Engineer

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Who we are

Dynamic Yield’s personalization technology stack helps marketers increase revenue by automatically personalizing each customer interaction across the web, mobile web, mobile apps and email. The company’s advanced customer segmentation engine uses machine learning to build actionable customer segments in real time, enabling marketers to take instant action via personalization, recommendations, automatic optimization & real-time messaging - in a single platform.

Why work here

These are the perks and the benefits which await you when you join our team.

Free Food
Fueled minds start with square meals. Our offices provide healthy snack options to keep you productive throughout the day.

Team Activities
We keep the team spirit going at all times, with numerous events and activities happening in the office, but also outside of the office.

Flexible Vacations
We’re not here to police your “me time.” Take the right balance of personal days off so you can always be fully on.

Well Established
This isn’t some little startup anymore. We’ve spent the last six years building a company that you can feel secure about. And as one of the fastest growing tech companies, we want you to help us grow, too.

About our Level 2 Technical Support Engineer

The main role is to provide advanced troubleshooting and diagnostics for DY customers and to offer tailor-made solutions for unique issues. This role requires strong analytical and troubleshooting skills, as well as fundamental working knowledge of client and server-side scripting, web technologies, APIs and communication protocols.

We are looking for a team player with exceptional communication skills, who can function and deliver under pressure.

The Task-at-Hand:

  • Provide assistance with complex and advanced product issues
  • Manage bug workflows and work in close contact with related R&D teams
  • Maintain and manage our internal Knowledge Base
  • Offer internal assistance, mentor and train other customer-facing teams

Optimal Skills for Success:

  • Native English Speaker or comparable - spoken and written English must be mother-tongue level
  • 2+ years of experience in Technical Support – MUST.
  • Ability to communicate effectively with customers via email, chat or phone
  • Must be a team player
  • Able to handle and escalate issues as needed
  • Experience in web technologies such as SQL, CSS, HTML
  • Knowledge of jQuery, PHP - Javascript - advantage
  • Strong analytical and troubleshooting capabilities
  • Flexible hours - one Friday shift a month and some evening shifts

JOB ID

1829210

LOCATION

Tel Aviv

Department

Customer Success

JOIN OUR TEAM

For general job inquiries
drop us a line at:
jobs@dynamicyield.com

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Level 2 Technical Support Engineer - Tel Aviv - 1829210

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