Technical Support Engineer

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Who we are

Dynamic Yield’s personalization technology stack helps marketers increase revenue by automatically personalizing each customer interaction across the web, mobile web, mobile apps and email. The company’s advanced customer segmentation engine uses machine learning to build actionable customer segments in real time, enabling marketers to take instant action via personalization, recommendations, automatic optimization & real-time messaging - in a single platform.

Why work here

These are the perks and the benefits which await you when you join our team.

Free Food
Fueled minds start with square meals. Our offices provide healthy snack options to keep you productive throughout the day.

Team Activities
We keep the team spirit going at all times, with numerous events and activities happening in the office, but also outside of the office.

Flexible Vacations
We’re not here to police your “me time.” Take the right balance of personal days off so you can always be fully on.

Well Established
This isn’t some little startup anymore. We’ve spent the last 8 years building a company that you can feel secure about. And as one of the fastest growing tech companies, we want you to help us grow, too.

Technical Support Engineer

Dynamic Yield is on the lookout for a Technical Support Engineer who can ensure customer satisfaction by providing a prompt and comprehensive resolution of technical issues.

The expectation of the position is to understand the suite of Dynamic Yield software offerings in a deep and technical way in order to provide the customer with the correct answers that will allow them to effectively use the DY platform on their website.

As this role is the heartbeat of the organization, our Technical Support Engineers must have impeccable communication skills, the ability to think creatively on their feet, and articulate technical solutions efficiently to a number of stakeholders. As our product offerings continue to expand, it is also critical that we have team members who are curious by nature and an innate love of learning new technical solutions. 

You will excel at this role, not only if you are good at the day to day work, but also if you can zoom out and understand the bigger picture of ticket trends and proactively identify ways of mitigating tickets.

The Task-at-Hand:

  • Take ownership and resolve complex technical issues with high customer satisfaction
  • Conduct screen share sessions with our top enterprise brands
  • Be able to multitask and prioritize incoming tickets both via our chat and support portal
  • Participate, and eventually lead, in the support organization’s internal initiatives
  • Rapidly learn about SaaS / web development, and grow to eventually become a QA Engineer or a Frontend Developer

Key Requirements: 

  • Excellent verbal and written communication skills in English
  • Experience working with HTML / CSS / JavaScript
  • Hands-on experience with troubleshooting and problem solving
  • Available for a full-time position within a fixed schedule

Benefits: 

  • A modern office in Riga with a friendly local team and paid parking
  • Free snacks every day and drinks during happy hours
  • Top-tier Apple technical equipment and health insurance
  • Work with 200+ global brands, including IKEA, H&M, SportsDirect and McDonalds
  • Work in a global team, with co-workers in New York, Tel Aviv, Berlin, London, Singapore

JOB ID

2380459

LOCATION

Latvia

Department

Customer Success

JOIN OUR TEAM

For general job inquiries
drop us a line at:
jobs@dynamicyield.com

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Technical Support Engineer - Latvia - 2380459

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