Customer Training Specialist

Latvia

About Our Customer Success Training Specialist

Dynamic Yield is looking for a highly motivated person who is interested in joining the training team. We are looking for someone who enjoys both the design and operational aspects of what it takes to deliver effective training to customers. In this role you will first master the Dynamic Yield platform, learn best practices, and then work with the Training Manager to create and update training content and coordinate training events. This is an exciting opportunity for someone who is eager to learn more about Customer facing training and create amazing training materials for our customers.  

The Task-at-Hand:

  • Revise current training materials based on marketing standards and designs or create new training materials as needed for ongoing customer success
  • Manage the behind the scenes, end-to-end training events and logistics, including upfront registration, communication, enrollment, event planning, materials management, onsite logistics, and post-course evaluations
  • Keep training courses organized and easy to find within our Learning Management system
  • Create marketing materials to promote upcoming events and trainings
  • Analyze data from trainings and feedback surveys and make recommendations based on customer feedback
  • Work closely with product teams to ensure training curricula is always up-to-date and captures new features as needed

Optimal Skills for Success:

  • Excellent communication and writing skills is a must 
  • Creative, resourceful, detail-oriented, and highly organized
  • Impeccable analytical, project management, and communication skills
  • Experience with designing beautiful and effective presentations 
  • Ability to create presentations and training materials that are  effectively to ensure customers are able to learn and digest complicated content
  • Basic understanding of HTML/CSS, JavaScript and web technologies across different platforms is a plus
  • Be able to work from the office few days a week, according to  the current effective regulations of Latvian Cabinet of Ministers

    Benefits:

  • A modern office in Riga with a friendly local team and free parking
  • Free snacks every day and drinks during happy hours
  • Top-tier technical equipment of your choice
  • Health Insurance
  • Work with 200+ global brands, including IKEA, H&M, SportsDirect, Dior and McDonalds
  • Work in a global team, with co-workers in New York, Tel Aviv, Berlin, London, Singapore
  • Gross salary in the range of Gross EUR 1,200-1,500 per month, depending on experience

We don’t skimp on the perks

We invest in our team, making sure everyone is taken care of – from mental and physical health and wellness to ensuring a healthy work-life balance. Here’s a few of our favorites ;)

  • Employee wellness programs
  • Learning and development programs
  • Equipment stipends to comfortably work from home
  • Hybrid work model
  • Generous paid time off

At Dynamic Yield, our strength lies in our talent. Some of the world’s biggest brands rely on our innovation-led team to empower them to build transformative customer experiences. That’s why we’ve built a globally-recognized, people-centric, award-winning company. And with teams across six countries collaborating to build best-in-class technology, we’re looking for exceptional talent that is ready to be part of something great.

Dynamic Yield is an environment that welcomes all races, sexual orientations, ethnic and cultural backgrounds. As an Equal Opportunity employer, we strive to build a workplace that caters to all personality types.

Apply for this job

Customer Training Specialist - Latvia - 3033554