Customer Success Manager - German Speaker

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Who we are

Dynamic Yield’s personalization technology stack helps marketers increase revenue by automatically personalizing each customer interaction across the web, mobile web, mobile apps and email. The company’s advanced customer segmentation engine uses machine learning to build actionable customer segments in real time, enabling marketers to take instant action via personalization, recommendations, automatic optimization & real-time messaging - in a single platform.

Why work here

These are the perks and the benefits which await you when you join our team.

Free Food
Fueled minds start with square meals. Our offices provide healthy snack options to keep you productive throughout the day.

Team Activities
We keep the team spirit going at all times, with numerous events and activities happening in the office, but also outside of the office.

Well Established
This isn’t some little startup anymore. We’ve spent the last 8 years building a company that you can feel secure about. And as one of the fastest growing tech companies, we want you to help us grow, too.

About Our Customer Success Manager 

Dynamic Yield is on the lookout for a “dynamic” Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it’s the perfect fit for their needs. This is a role for someone who understands the ins and outs of technical data, but has a knack for synthesizing the mountain of information and making it relevant for customers’ business needs.

Our Customer Success Manager understands our customer's business and their key requirements for success and is able to translate those into an actionable personalisation strategy, that is the foundation of our customer's success with the DY platform. Outstanding analytical and problem solving skills are critical to the success of our Success Managers, as well as top-notch project management & communication skills to be the connecting puzzle piece for internal teams and client expectations.

 

The Task-at-Hand:

  • Understand & define project success criteria together with customers, translate data & reports into an actionable personalisation plan, track & demonstrate success against this plan
  • Help customers discover & define their key segments to execute a user centric optimisation strategy
  • Train customers on how to use Dynamic Yield's platform to their needs
  • Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction
  • Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
  • Review overall project status with clients on a regular basis, usually in the form of conference calls, web presentations or onsite meetings as required
  • Deliver projects on-time and on-budget while communicating and resolving issues in a clear and professional manner
  • Communicate project status and issues internally across multiple organisational levels
  • Consult with clients on product features, functionality and onboarding best practices

Optimal Skills for Success:

  • 3+ years of services/consulting experience
  • Fluent in German and English (any other language is a plus)
  • Prior onboarding/project management experience preferably in a SaaS company
  • Hold expertise in at least 2-3 products in the space of Optimisation, CRM, Personalisation, Recommendations or Segmentation
  • Ability to understand complex technology and explain it simply
  • Understand how to manipulate, analyse and interpret data
  • At least 1 years of experience presenting to C-level executives as a vendor representative
  • Ability to multi-task, prioritise and handle issues/escalations under pressure
  • Committed to customer satisfaction and a passion for customer success
  • Ability to work independently and through teams, at multiple organisational levels
  • Knowledge of online marketing functions
  • Experience working with Publishers or eCommerce
  • Self-motivated, detail-oriented, with well-developed interpersonal & communication skills and a strong desire to succeed
  • Degree in Economics/business or any marketing-related analytical degree

 

JOB ID

3122340

LOCATION

Berlin

Department

Customer Success

JOIN OUR TEAM

For general job inquiries
drop us a line at:
jobs@dynamicyield.com

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Customer Success Manager - German Speaker - Berlin - 3122340

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