Product Trainer (IT/SaaS)

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Who we are

Dynamic Yield’s personalization technology stack helps marketers increase revenue by automatically personalizing each customer interaction across the web, mobile web, mobile apps and email. The company’s advanced customer segmentation engine uses machine learning to build actionable customer segments in real time, enabling marketers to take instant action via personalization, recommendations, automatic optimization & real-time messaging - in a single platform.

About Our Product Trainer (IT/SaaS)

Dynamic Yield is looking for a highly motivated training specialist to facilitate the design and delivery of instructor-led training, both virtual and in-person to our customers. In this role you will first master the Dynamic Yield platform, learn best practices, and then train users to get the maximum value out of the platform. This is an exciting opportunity for someone who has a passion for teaching and helping others learn and achieve their goals. 

The Task-at-Hand:

  • Deliver exceptional client-facing training and webinars that is easy to absorb to a wide variety of business and technical uses, both virtual and in-person 
  • Manage end-to-end training events and logistics, including upfront registration, communication, enrollment, event planning, materials management, onsite logistics, and post-course evaluations
  • Collaborate on External and Internal CS newsletters that showcase customer successes and best practices, and inspires readers to stay engaged with the DY platform
  • Work closely with Customer Success Training Manager to build or iterate on training materials
  • Work closely with product teams to ensure training curricula is always up-to-date and captures new features as needed

Optimal Skills for Success:

  • Experience teaching or training, preferably on a SAAS platform
  • Basic understanding of HTML/CSS, JavaScript and web technologies across different platforms is a plus
  • Ability to write clear, engaging, and effective training content
  • Thinks creatively to ensure customers are able to learn and digest complicated content
  • Someone who feels accomplished through teaching content and ensuring customers are successfully using the platform
  • Exceptional presentation skills are a must
  • Excellent interpersonal/communication skills (oral and written)

Benefits:

  • A modern office in Riga with a friendly local team and free parking
  • Free snacks every day and drinks during happy hours
  • Top-tier technical equipment of your choice
  • Health Insurance
  • Work with 200+ global brands, including IKEA, H&M, SportsDirect, Dior and McDonalds
  • Work in a global team, with co-workers in New York, Tel Aviv, Berlin, London, Singapore
  • Gross salary in the range of EUR 1,200-1,500 per month, depending on experience

JOB ID

3133907

LOCATION

Latvia

Department

Customer Success

JOIN OUR TEAM

For general job inquiries
drop us a line at:
jobs@dynamicyield.com

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Product Trainer (IT/SaaS) - Latvia - 3133907

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