Redefining digital customer experiences, together

JOIN OUR TEAM

Be the guiding light for leading brands in their digital transformation, helping them not only get the most out of their personalization programs but also raise the bar.

Logan
Erika

Customer Success at Dynamic Yield is about reinventing what it means to deliver exceptional digital experiences, and that starts with enabling our roster of 350+ global clients. From onboarding and ongoing training to roadmap development, strategic guidance, and always-available technical support, our Customer Success organization is here to nurture and grow businesses, pushing the boundaries of what’s possible and shattering their goals.

What sets us apart

We pride ourselves on cultivating an environment where being a great teammate is a top priority. And every week, we carve out an hour – laptop free – to reflect, celebrate wins, discuss roadblocks, and share some laughs, reinvigorating us in our work with clients.

Cross-departmental collaboration with Product, R&D, Sales, Marketing, and more is how we provide value to other areas of the business, as well as through special projects, working groups, and hackathons. Team members are encouraged to join each other’s calls and share expertise with accounts they don’t manage, or to gain exposure in new verticals and business types.

Hallmark traits of our Customer Success team

Authentic Authentic
Collaborative Collaborative
Open & honest Open & honest
Growth mindset Growth mindset
Marketing expert Marketing expert
Strategic thinker Strategic thinker
Oded Leiba
“From the start, we had a few core traits we were looking for when building out our team – people who are super smart, are creative, and are genuinely fun to collaborate with, for starters. And nearly a decade later, after building, scaling, and undergoing an acquisition, we’re proud to continue to uphold these standards.” Oded Leiba Chief Customer Officer, Dynamic Yield

Our resume is vast

Our team comes from a variety of professional backgrounds, bringing unique exposure to different industries, verticals, companies, and more to everything we do. Whether you have traditional customer-facing experience or translatable skills, we recognize strong potential and nurture growth for every member. In fact, Dynamic Yield Customer Success Managers (CSMs) have gone on to run personalization programs for leading brands such as Macy’s, Solo Stove, Tommy John, and more.

We’re building
best-in-class
technology

Our award-winning Experience Optimization platform was and continues to be developed on game-changing ideas and technology, influencing the purchase decisions of hundreds of millions of individuals each day. With Dynamic Yield, companies can find and scale their competitive edge.

Take it from the rest of the industry:

Gartner
Leaders
2021
TrustRadius
Top Rated
2021
G2 Winter
Leader
2022
VIEW OUR TROPHY CASE →

A hands-on tech team

The bridge between Dynamic Yield’s capabilities and the needs of the market, our tech team in Customer Success identifies must-have features from the field, championing for their inclusion in and heavily influencing our product roadmap.

Here’s why else they love their work:

Not simply isolated in code, we communicate directly with customers, and in some cases, fly to meet them in-person around the world.

We get to bestow our best practices on developers at major brands, which we can see the impact of with every experience they launch.

Each customer has its own set of solutions, meaning we are exposed to and can experiment with many types of technologies.

We don’t skimp on
the perks

We invest in our team, making sure everyone is taken care of – from mental and physical health and wellness to ensuring a strong work-life balance. Here are a few of our favorite perks

Employee wellness programs

Hybrid work
model

Equipment stipends
to comfortably work
from home

Learning and development programs

Generous paid
time off

We don’t rest on our laurels

Dynamic Yield is a career home for people who want to make things happen. Whether it’s an idea, a business strategy, a workflow to refine, or a personal growth opportunity, we’re all ears and take every piece of feedback to heart. We’re looking for folks with an appetite for risk, who challenge the status quo, and feel empowered to speak up and show up as themselves every day. In return, we ensure your voice is heard, acknowledged, and leaves a lasting impression.

Open roles

For general inquiries, drop us a line at jobs@dynamicyield.com
  • Location:All
    • All
    • New York (6)
    • Tel Aviv (4)
    • Berlin (1)
    • London (2)
    • Latvia (2)
    • Chicago (4)
    • Denver (4)
    • Philadelphia (2)
Customer Success Manager Hebrew Speaking
London
Customer Success
Customer Support Operations Manager
New York
Customer Success
Customer Support Operations Manager
Tel Aviv
Customer Success
Customer Support Operations Manager
NYC
Customer Success
Digital Marketing Analyst
Latvia
Customer Success
Director of Customer Success
New York
Customer Success
Technical Account Manager
NYC
Customer Success
Technical Account Manager
Philadelphia
Customer Success
Technical Account Manager
Denver
Customer Success
Technical Account Manager
New York
Customer Success
Technical Account Manager
Chicago
Customer Success
Technical Account Manager
London
Customer Success
Technical Account Manager
Tel Aviv
Customer Success
Technical Account Manager Europe
Berlin
Customer Success
Technical Account Manager Spanish Speaking
Chicago
Customer Success
Technical Account Manager Spanish Speaking
New York
Customer Success
Technical Account Manager Spanish Speaking
Philadelphia
Customer Success
Technical Account Manager Spanish Speaking
Denver
Customer Success
Technical Support Engineer
Chicago
Customer Success
Technical Support Engineer
Philadelphia
Customer Success
Technical Support Engineer
Latvia
Customer Success
Technical Support Engineer
New York
Customer Success
Technical Support Engineer
Tel Aviv
Customer Success
Technical Support Engineer
Denver
Customer Success
Technical Support Team Lead
Tel Aviv
Customer Success
SEE ALL ROLES
SEE LESS

Frequently Asked Questions

After applying for an open position, if you seem like a good fit for the role, a member of our hiring team will reach out to schedule an initial interview. Following this, a few technical/behavioral interviews with the direct manager and hiring team will be held, in addition to an interview with Human Resources. We will also ask to speak with your references.

Our Talent Acquisition team will be in touch with you throughout the process to support you and answer any questions. Depending on the role, it may include an assignment or a presentation.

We are currently conducting our interviews virtually via Zoom. When possible, we may invite you to meet the team at the office during final stages.

Many of our roles, especially in the U.S., are open to remote work, with some limitations as to time differences. All positions that are available for remote work are marked as so in the job description.

Yes! We know candidates will not check off every single qualification box, and we encourage anyone who believes they are a good fit for a position to apply. We often find people’s distinct background and experience suits certain roles as we get to know them through the interview process – so don’t disqualify yourself because you are a bit short of meeting the outlined criteria for a position.

Take time beforehand to reflect on the past work and life experiences that have prepared you for the position. Come prepared with examples that are relevant to the responsibilities outlined in the job description, and make a list of questions to ask the interviewer, be it about the company, position, team, culture, or more. Take notes, shake off any nerves, and be yourself – remember: interviews are two-way conversations!

Feel free to send your resume to jobs@dynamicyield.com for us to keep on file. We also recommend you check our job openings page periodically, as it is regularly updated.

For any questions about careers, culture, open roles, and more, contact our recruitment team at jobs@dynamicyield.com.

We take growth and career development very seriously. Every employee participates in a growth and performance review twice a year, working with their manager to identify additional developmental and learning opportunities. These may include ways to expand responsibilities within a current role or soar even higher with personalized growth paths. Additionally, after 18 months in a position, any Dynamic Yield employee is eligible to apply for a new role in a different department or area of the business that interests them.