Be the guiding light for leading brands in their digital transformation, helping them not only get the most out of their personalization programs but also raise the bar.
Customer Success at Dynamic Yield is about reinventing what it means to deliver exceptional digital experiences, and that starts with enabling our roster of 350+ global clients. From onboarding and ongoing training to roadmap development, strategic guidance, and always-available technical support, our Customer Success organization is here to nurture and grow businesses, pushing the boundaries of what’s possible and shattering their goals.
We pride ourselves on cultivating an environment where being a great teammate is a top priority. And every week, we carve out an hour – laptop free – to reflect, celebrate wins, discuss roadblocks, and share some laughs, reinvigorating us in our work with clients.
Cross-departmental collaboration with Product, R&D, Sales, Marketing, and more is how we provide value to other areas of the business, as well as through special projects, working groups, and hackathons. Team members are encouraged to join each other’s calls and share expertise with accounts they don’t manage, or to gain exposure in new verticals and business types.
Authentic
Collaborative
Open & honest
Growth mindset
Marketing expert
Strategic thinker
Not simply isolated in code, we communicate directly with customers, and in some cases, fly to meet them in-person around the world.
We get to bestow our best practices on developers at major brands, which we can see the impact of with every experience they launch.
Each customer has its own set of solutions, meaning we are exposed to and can experiment with many types of technologies.
Ben Malki Director of Customer Success
Shana Pilewski Director of Marketing
Kamal Karim Personalization Strategy Lead, EMEA
Siva Gabbi Director of Program Strategy and Insights
David Fine Director of McDonald’s Market in Product US
Alex Fitzgerald Co-Founder & CMO, Brave Former Customer Success Manager
Jake Tenenbaum Principle of Personalization, Macy’s Former Customer Success Manager
After applying for an open position, if you seem like a good fit for the role, a member of our hiring team will reach out to schedule an initial interview. Following this, a few technical/behavioral interviews with the direct manager and hiring team will be held, in addition to an interview with Human Resources. We will also ask to speak with your references.
Our Talent Acquisition team will be in touch with you throughout the process to support you and answer any questions. Depending on the role, it may include an assignment or a presentation.
We are currently conducting our interviews virtually via Zoom. When possible, we may invite you to meet the team at the office during final stages.
Many of our roles, especially in the U.S., are open to remote work, with some limitations as to time differences. All positions that are available for remote work are marked as so in the job description.
Yes! We know candidates will not check off every single qualification box, and we encourage anyone who believes they are a good fit for a position to apply. We often find people’s distinct background and experience suits certain roles as we get to know them through the interview process – so don’t disqualify yourself because you are a bit short of meeting the outlined criteria for a position.
Take time beforehand to reflect on the past work and life experiences that have prepared you for the position. Come prepared with examples that are relevant to the responsibilities outlined in the job description, and make a list of questions to ask the interviewer, be it about the company, position, team, culture, or more. Take notes, shake off any nerves, and be yourself – remember: interviews are two-way conversations!
Feel free to send your resume to jobs@dynamicyield.com for us to keep on file. We also recommend you check our job openings page periodically, as it is regularly updated.
We take growth and career development very seriously. Every employee participates in a growth and performance review twice a year, working with their manager to identify additional developmental and learning opportunities. These may include ways to expand responsibilities within a current role or soar even higher with personalized growth paths. Additionally, after 18 months in a position, any Dynamic Yield employee is eligible to apply for a new role in a different department or area of the business that interests them.
