Our team offers an effective combination of customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. Working as an extension of your team, we will partner with you to get you up and running, and then support you as you continue to optimize and grow.
We understand how important it is for you to get the most from your investment. With Dynamic Yield’s enterprise-class implementation blueprints, you’ll be able to deliver the results you need, quickly. We’ll help you create and launch your first high-impact use cases and develop a robust personalization roadmap to meet your business objectives as fast as possible.
Dedicated Onboarding Manager who will lead and manage your experience optimization implementation.
An immersive on-site workshop, ensuring teams have the necessary skills to create and launch campaigns.
See value faster by tapping into our unique 10-day Accelerated Onboarding plan.
We take every measure to ensure you get true business value from Dynamic Yield and we’re ready to go the distance with you. Our Customer Success team is committed to the long-term success of your business and will support you in maximizing returns, optimizing your digital experiences, reducing time-to-value, and so much more. We’ll help make your Dynamic Yield investment work to its full potential and drive ROI.
A dedicated Customer Success Manager to ensure program progression, conduct training, analysis, use case ideation, and more.
Quarterly business reviews and regular consultations to evaluate program performance and identify additional revenue opportunities.
Strategic training sessions both on-site and remotely for further development of knowledge and skills.
Take full advantage of our expertise to identify the best personalization and optimization opportunities, execute web development projects, analyze results, and more. We offer a spectrum of professional services designed to help you meet your goals and accelerate your strategic roadmap.
Strategic consulting and opportunity discovery through a detailed business analysis that we turn into actionable program playbooks.
Technical assistance and front-end development for building and modifying campaign templates, custom coding, QAing use cases prior to campaign deployment, and more.
On-site training for business and technical teams for campaign management, technical development of use case templates, integrations, feed ingestion, and more.
Major American fashion brand enhances product discovery experience with personalization.
A fully customized growth plan, tailored to your own business’ needs and designed to address specific pain-points and opportunities.
Increase product recommendation value and relevance through placement audit, strategy testing, and detailed reporting.
Enable personalized content, overlays, notifications, and more on key pages based on audience and activity analysis.
Enhance your ability to build your CRM database and direct experiences according to important user attributes and audiences.
Improve marketing program efficiency by analyzing program traffic and behavior to optimize post-click experiences.
Drive conversions and retention with a custom trigger communication program based on key visitor behaviors and activity.
Whether you’re just getting started or want to advance your skills, we provide a customized learning curriculum and resources to help you take it to the next level. From live, in-person classes to virtual webinars – training is available for both business and technical users. You will also receive access to our world-class support, consulting, online Community, and self-service education solution.
Access comprehensive educational resources such as the Dynamic Yield Knowledge Base, Academy, and Community.
Receive bi-weekly Tips and Tricks emails showcasing high-impact use cases and best practices being implemented across the platform.
Get support whenever you need it with access to our in-app chat, ticketing system, and 24X7 phone service for technical assistance.
Depending on your available resources, Dynamic Yield can connect you with the right agency to scale or manage your experience optimization efforts. We partner with the best in the industry to help you close gaps around time, personnel, expertise, and technology, allowing you to reach new heights in a way that works for you.
More than 50 solutions partners who are not only Dynamic Yield masters but also experts in UX, creative, analytics, marketing, and more.
Tailor your Dynamic Yield experience with the help of a growth agency to assist in strategic and tactical execution or outsource experience optimization entirely.
Our Partner Success Managers work directly with every agency in the Dynamic Yield network to ensure value is driven from the platform.