Careers at Dynamic Yield

Customer Success Manager

About Dynamic Yield

Dynamic Yield helps retailers, marketers and publishers maximize revenue by quantifying, optimizing and personalizing every customer interaction in real-time, across any channel. We are the world’s first personalization technology stack that offers personalization, recommendations, 1:1 messaging, testing and optimization - in a single platform.

Dynamic Yield personalizes the experiences of more than 500 million users globally each month and counts industry leaders like Sephora, PacSun, Rolling Stone, Europe’s fashion leader Lamoda, MakerBot and Liverpool Football Club among its many customers. Based in New York, the company has more than 100 employees in five offices worldwide.

We like self-starters, we have a clear company mission, and we value those who step up with fresh ideas on how to achieve it.

Responsibilities:

As a member of the Customer Success Team, your main objective is to assist with project delivery, maintaining a high level of satisfaction for our customer. Your responsibilities include the following:

Product Expertise:

  • Hold expertise in at least 2-3 products in the space of Optimization, CRM, Personalization, Recommendations or Segmentation
  • Consult with clients on product features / functionality and onboarding best practices

Industry Expertise:

  • Understanding Customer Funnel Analysis using any of the Analytics tools
  • Knowledge of KPIs & Improvement drivers in the Customer Funnel for e-Commerce, Marketplaces or other digital sectors

Project Management Skills:

  • Utilize project management skills to drive all aspects of project planning, governance and onboarding including detailed deployment timelines and deliverable definitions, status communications, project success criteria, and issue mitigation and resolution
  • Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction
  • Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
  • Review overall project status with clients on a regular basis, usually in the form of conference calls, web presentations, or onsite meetings as required. Serve as the primary point of contact to the client during implementations for all work related to the project. Communicate project status and issues internally across multiple organizational levels

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What You Need to Succeed:

  • Technical Aptitude: Ability to understand complex technology and explain it simply
  • Data Driven: Understand how to manipulate, analyze and interpret data
  • Ability to bring projects in on-time and on-budget, while communicating and resolving issues in a clear and professional manner
  • Ability to multi-task, prioritize and handle issues/escalations under pressure, and manage multiple projects
  • Committed to customer satisfaction and a passion for customer success
  • Ability to work independently and through teams, at multiple organizational levels
  • Knowledge of online marketing functions is an asset, though not required. You will be comfortable responding to the varying demands of working for a dynamic, international company
  • Bonus if you have experience working with online Publishers or eCommerce
  • You are a self-motivated individual, detail oriented, with well-developed inter-personal & communication skills and a strong desire to succeed.

Qualifications:

  • Technical degree as well as 2-5 years of professional experience in a professional services/consulting environment of a software company or consultancy. Self-taught hackers are also welcome
  • Prior onboarding/project management experience preferably in a SaaS company
  • For Berlin office only: Native German speaker/high proficiency in German is a must

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Locations

Singapore

Join Our Team

For general job inquiries drop us a line at: jobs@dynamicyield.com

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Customer Success Manager - Singapore - 575098

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