Careers at Dynamic Yield

NOC Engineer

About Dynamic Yield

Dynamic Yield helps retailers, marketers and publishers maximize revenue by quantifying, optimizing and personalizing every customer interaction in real-time, across any channel. We are the world’s first personalization technology stack that offers personalization, recommendations, 1:1 messaging, testing and optimization - in a single platform.

Dynamic Yield personalizes the experiences of more than 500 million users globally each month and counts industry leaders like Sephora, PacSun, Rolling Stone, Europe’s fashion leader Lamoda, MakerBot and Liverpool Football Club among its many customers. Based in New York, the company has more than 100 employees in five offices worldwide.

We like self-starters, we have a clear company mission, and we value those who step up with fresh ideas on how to achieve it.

About the Position:

The Support/Noc engineer role focuses on understanding business, product & technology. You will be responsible for providing world-class support to international customers and internal stakeholders. In its heart is the ability to monitor, troubleshoot and proactively manage customer engagements through technological analysis and outstanding communication skills and in multiple channels. The role will be performed in 3 shifts (morning, evening and night) from our offices in Tel Aviv.

Responsibilities:

  • Prioritization, diagnosis and resolution of routine customer inquiries
  • Troubleshooting problems and assisting customers with product adoption and usage inquiries
  • Escalation and follow up on unresolved issues, serving as first escalation point including off-hours
  • Management of customer interaction with utmost professionalism
  • Monitoring of Production systems and functions
  • Managing the day to day operational activities & monitoring systems
  • Definition and building the support and Noc systems and infrastructure
  • Providing guidance and building and maintaining the knowledge base

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What You Need to Succeed:

  • Ability to operate in a 24/7 operational environment as a first escalation point
  • Excellent communication skills (verbal as well as written)
  • Fluent in English (or equivalent verbal and written)
  • Ability to handle stressful situations with a level headed approach and comply with tight deadlines
  • Proven analytical, technical, and problem-solving skills

Advantages:

  • Academic degree in Computer Science/Industrial Engineering or other scientific degree
  • Experience in a multinational organization
  • Background in the software SaaS organization and Ecosystem
  • Experience with monitoring and support systems
  • Familiarity with website building HTML, JavaScript
  • Scripting/programming knowledge

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Locations

Tel Aviv, Israel

Join Our Team

For general job inquiries drop us a line at: jobs@dynamicyield.com

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NOC Engineer - Tel Aviv, Israel - 585754

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