Careers at Dynamic Yield

Customer Success Engineer (CSE)

About Dynamic Yield

Dynamic Yield helps retailers, marketers and publishers maximize revenue by quantifying, optimizing and personalizing every customer interaction in real-time, across any channel. We are the world’s first personalization technology stack that offers personalization, recommendations, 1:1 messaging, testing and optimization - in a single platform.

Dynamic Yield personalizes the experiences of more than 500 million users globally each month and counts industry leaders like Sephora, PacSun, Rolling Stone, Europe’s fashion leader Lamoda, MakerBot and Liverpool Football Club among its many customers. Based in New York, the company has more than 100 employees in five offices worldwide.

We like self-starters, we have a clear company mission, and we value those who step up with fresh ideas on how to achieve it.

What you’ll do:

As a member of the Customer Success Team, your main objective is to assist with project delivery, maintaining a high level of satisfaction for our customer. Your responsibilities include the following: 

Providing implementation consultancy, customer assistance and post-implementation support to clients in their deployment and use of Dynamic Yield software. Specifically, (but not limited to):

  • Working with customers to assess requirements in the field of personalization and optimization.
  • Develop and deliver customers’ unique implementations through the on-boarding and adoption phases till full deployment.
  • Own technical and business design of the end-to-end implementation.
  • Designing data exchange (import/export) solutions.
  • Creating implementation plans for new and existing clients.
  • Ensuring the knowledge transfer to our clients.
  • Reporting on project delivery.
  • Aligning with the Sales and Presales teams, supporting these teams through out the sales cycle if needed.

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What you need to succeed:

  • You will have a technical degree as well as working experience in a professional services/consulting environment of an enterprise software company or consultancy. Self-taught hackers are also welcome.
  • Knowledge of online marketing functions is an asset, though not required. You will be comfortable responding to the varying demands of working for a dynamic, international company.
  • Bonus if you have experience working with online Publishers or eCommerce.
  • You are a self-motivated individual, with well-developed inter-personal & communication skills and a strong desire to succeed.

Required Skills:

  • Fluency in JavaScript skills and experience with jQuery.
  • HTML / CSS and web technologies across different platforms.
  • Business analysis and understanding of the digital marketing space, especially in the field of online marketing.

Perks:

  • Industry-competitive salary.
  • Competitive time off.
  • Health benefits.
  • Meaningful and challenging work.
  • Uniquely open and informal environment.
  • And much more…

Apply Now »

Locations

New York

Join Our Team

For general job inquiries drop us a line at: jobs@dynamicyield.com

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