COVID-19 Customer Experience Roundtable: A conversation with Dosenbach, User Conversion, and Stellar Labs

Currently available on demand

About the Webinar

Following our recent webinar on COVID-19 and the Customer Experience, we wanted to open up the discussion to Dynamic Yield customers and partners, as well as other eCommerce leaders in the space, in hopes of surfacing some of the helpful insights and strategies gathered throughout the global pandemic. 

In a conversation led by Customer Success Managers Amanda Silano and Harry Roth, hear from experts at Dosenbach-Ochsner AG, User Conversion, and Stellar Labs about the ways businesses have adapted to the situation, what’s working, what isn’t, and how brands will need to change their strategies once again as we enter the recovery phase.

Tune in to learn:

  • The ways businesses have been impacted by COVID-19
  • New trends retailers have witnessed since the onset of the pandemic
  • Changes marketers have made to their digital strategies
  • Predictions and advice for the recovery phase 
  • How brands can position themselves for long-term success in the short-term

About the Speakers

Manuel Füchslin, Product Owner, Dosenbach-Ochsner Sport AG

At Ochsner Sport, Manuel Füchslin is responsible for the continuous development of the eCommerce platform, focusing on the UX, UI, performance, 3rd-party tool integrations, tag management, and much more. Manuel has been working in the eCommerce sector for over 15 years across various industries, including telecommunications, tourism, electronics, and sports retail.

Ryan Jordan, Optimization Director, User Conversion

Ryan has over 7 years of experience working in optimization, web analytics, and customer insight. With a keen eye for data, he focuses on the performance and strategy behind optimization roadmaps to ensure meaningful results are achieved. He is also responsible for the technical implementation of analytics and A/B testing platforms, focusing on generating meaningful data with actionable insights.

Albert Yaraliev, CEO, Stellar Labs

Albert brings 10+ years of experience in startup management, business development, and product management. He developed and founded companies backed by Intel Capital, Almaz Capital, Yandex. Albert’s expertise is primarily in omnichannel retail, customer experience, mobile, and product management.