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    Personalization Examples Personalization Examples Abandonment and Reengagement

    Triggering emails to re-capture cart abandoners and drive them back to items in their cart

    Industry

    eCommerce, Quick Service Restaurants

    Channel

    Email, Mobile App, Mobile Web

    Impacted Pages

    Email

    Experience Type

    Recommendations, Triggered Emails

    Implementation Effort

    Medium

    Tags

    Affinity-Based Personalization, Checkout Optimization, Product Recommendation Strategies
    Who:

    A large American packaged-goods retailer

    Strategy:

    In order to re-engage cart abandoners, the retailer deploys automated emails reminding users that have left items in their carts, along with additional product recommendations that complement the items in their cart. Messaging, subject lines, and recommendation strategies are also optimized.

    Triggering emails to re-capture cart abandoners and drive them back to items in their cart Triggering emails to re-capture cart abandoners and drive them back to items in their cart
    Hypothesis:

    With a lot competing for an online customer’s attention these days, it’s reasonable for them to get distracted enough to forget about or put off a purchase. Therefore, brands should employ shopping cart abandonment recovery solutions, such as triggered emails, to encourage shoppers to complete the checkout process. Delivered after a pre-defined period of time and optimized for the individual with items left in the cart and recommendations, triggered emails are proven to increase conversions, purchase rate, and average order value.

    Templates that can be used to achieve this:

    Your Dynamic Yield account comes preloaded with a rich library of personalization templates, so that you can launch personalization use-cases instantly without requiring any additional design and development effort.

    Discover the Template Library

    Cart Reminder Email

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    • +10.3% uplift in add-to-cart rate
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    • 16% contribution to D2C revenue from Dynamic Yield
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