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    Personalization Examples Personalization Examples Content Personalization

    Personalize emails by affinity to drive engagement and conversions

    Industry

    Quick Service Restaurants

    Channel

    Email

    Experience Type

    Recommendations

    Implementation Effort

    Low

    Tags

    Email Optimization, Product Recommendation Strategies

    No dependency on cookies

    For users who have opted out, this use case can also be deployed without any dependency on tracking or cookies. Explore other use cases → More on cookieless personalization →
    Who:

    Leading Global QSR

    Strategy:

    A leading global QSR was able to create affinity-based emails to drive engagement and conversion. They created two sets of content tailored to two different audiences: one with an affinity for chicken, and one with an affinity for beef. This generated a snippet of code that they embedded into their ESP for instant, scalable personalization. Those with an affinity for chicken saw chicken products when they opened the email; those with an affinity for beef saw beef products. By showing potential customers the products most relevant to them, this company was able to increase its conversion rate and revenue from email.

    Personalize emails by affinity to drive engagement and conversions Personalize emails by affinity to drive engagement and conversions
    Hypothesis:

    By personalizing emails based on affinity, QSRs can increase their conversion rate and revenue from email.

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    Key Capabilities

    • Segmentation
    • Targeting
    • Recommendations
    • Journey Orchestration
    • Optimization

    Industries

    • eCommerce
    • Financial Services
    • Restaurants
    • Grocery
    • B2B eCommerce
    • Travel
    • iGaming
    • Media

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