Use location to personalize the drive-thru and kiosk experience for anonymous customers

Experience Type

Recommendations

Implementation Effort

Low

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Who:

Large International QSR

Strategy:

This large international QSR wanted to personalize the drive-thru and kiosk menu, even for anonymous customers. They achieved this by utilizing location to suggest products that corresponded to the time of day and the weather. For example, a store in California in the morning was able to showcase breakfast items for a hot day, such as iced coffee, yogurt parfaits, and frozen smoothies. At the same time, a store in Minnesota was able to showcase lunch items for a cold day, such as hot chocolate, soup, and hot sandwiches.

Use location to personalize the drive-thru and kiosk experience for anonymous customers Use location to personalize the drive-thru and kiosk experience for anonymous customers
Hypothesis:

Location-based personalization allows restaurants to accurately meet customers’ needs by filtering out non-relevant items. When a customer can quickly see recommendations that match an experience they are having — such as a hot morning or a cold afternoon — they are more likely to have a satisfactory experience, increasing the chances of repeat business and driving more revenue over time.