Croma achieves closer integration between offline and online

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Croma is India’s first organized electronics retailer. We have around 100 brick and mortar stores across the country, as a company, our motto is, we help you buy. So personalization was like a real fit for us. We have a pretty high customer traffic coming on the website, so we know quite a lot about the customers and there’s a lot of engagement happening both online and offline. We chose Dynamic Yield because of the ability to use one platform across multiple touchpoints with the kind of flexibility which I have not seen other products to really bring to the table. Way that Dynamic Yield comes into it is twofold. One is the basic ecommerce personalization about just being sensitive to what the customer came looking for, and the second is to use location data, give the right store base communication. Our thought process is closer integration between online and offline through a variety of features, CRM is one, taking offline purchase data, feeding it to device and other. Today, especially looking at the product roadmap and looking at some of the use cases around CRM, that’s pretty interesting because we are looking at building that whole integration as the next phase.

Ishita Sharma, Senior Manager of Big Data at Croma describes how they integrate and analyze engagement data from both online and offline for more personalized communication.